Shipping Policy

🚚 Shipping Policy

Thank you for shopping with us! We work hard to ensure your pet’s food arrives fast, fresh, and safely packed.

📦 Processing Time

Orders are processed within 24–48 hours after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Delivery Time

Estimated delivery times:

• Local Deliveries: 2–5 business days

• Nationwide Deliveries: 5–10 business days

Delivery times may vary based on location and courier service availability.

🎁 Free Shipping

We offer Free Shipping on orders that meet our minimum purchase requirement.
The free shipping threshold will be displayed at checkout.

📍 Order Tracking

Once your order has been packed and shipped, you will receive a tracking number via email or SMS.
You can use this number to follow your order until it reaches you.

🐾 Freshness & Packing

All food items are packed securely to ensure freshness and prevent damage during transport.
Please store food properly once received.

❗Incorrect Address

Please make sure your shipping details are accurate.
If an incorrect address is provided and the order is already shipped, additional shipping charges may apply.

🚫 Delivery Restrictions

Due to food safety regulations, we do not ship opened or used returns.
However, if your product arrives damaged, spoiled, or incorrect, contact us and we will assist immediately.

📞 Need Help?

If you have any questions about your order or delivery status, contact us:

📩 Email: rhm.store@gmail.com
📱 WhatsApp: +44 7446 169651
⏱ Support Hours: Mon–Fri | 10 AM – 7 PM